PLAYER SUPPORT
Write to support@000gamestudios.com. Include your phone model, its Android or iOS version and what happened. We reply within three working days.
I bought something and it did not arrive
Purchases arrive by themselves as soon as the store confirms the payment, even if you closed the game. If something is missing, open Settings and tap RESTORE PURCHASES. Still missing? Write to us with the order number from your Google Play or Apple receipt.
How do I restore purchases on a new phone?
Sign in to the same Google or Apple account, install the game, then open Settings and tap RESTORE PURCHASES. The Ad-Free Pass and cars come back. Cash packs are used up when they are delivered, so they cannot be restored.
How do I get a refund?
Refunds are handled by the store you paid. On Android use your Google Play order history (https://play.google.com/store/account/orderhistory). On iPhone and iPad use https://reportaproblem.apple.com. A refunded item is removed from the game.
How do I change my ad privacy choices?
Open Settings and tap PRIVACY CHOICES. In Europe, the UK and Switzerland this reopens Google's consent screen. On iPhone you can also turn tracking off in iOS Settings, Privacy & Security, Tracking.
How do I delete my data?
Your progress is stored only on your phone. Delete a driver profile from the profile screen, or uninstall the game to remove everything. We hold no account for you. For anything else, write to support@000gamestudios.com.
Does the game need the internet?
You can race offline. Reward videos, purchases and restoring purchases need a connection.